Schedule: Monday - Friday 11:00 AM - 7:30 PM ET
What Customer Service Operations contributes to Cardinal Health
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis.
Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Responsibilities
Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
Field and re-direct incoming calls to the appropriate destination
Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
Process return authorizations and issue return labels for our customers
Track and Trace customer orders to ensure delivery of products
Assist our customers with web registrations and inquiries
Process credit card payments for our customers
Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
Edit customer orders as requested by our customers or sales
Other responsibilities as required to promote customer satisfaction
Qualifications
High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
Extensive phone communication experience, customer service environment
Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook
What is expected of you and others at this level
Acquires job skills and learns company policies and procedures to complete standard tasks
Works daily on routine assignments
Follows correct processes outlined in the department procedures and guidelines
Work is closely managed and follows detailed instructions
Seeks regular guidance and advice from supervisor
Anticipated Salary: $15.
00/hr.
- $18.
69/hr.
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 3/3/2024 *if interested in opportunity, please submit application as soon as possible.
#LI-Remote
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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