Job Title: Customer Service Representative
Location: Ripley Grier Studios,
Position Type: Part Time, Shifts: 5:30pm-11:30pm or 6:30p-11:30pm ( Monday- Friday)
About Ripley Grier Studios:
Ripley Grier Studios is a renowned provider of rehearsal and studio spaces for artists, performers, and professionals in the entertainment industry.
Our commitment to delivering exceptional service and maintaining a safe, welcoming environment has made us a trusted choice for creatives in the heart of New York.
We are seeking a dedicated and experienced Customer Service Representative to join our team.
Job Description:
Position Overview:
Ripley Grier Studios is looking for a Customer Service Representative with a minimum of two years of fast-paced customer service experience.
The ideal candidate should have a background in either hotel services or security, with a preference for candidates who are 21 years or older.
Responsibilities:
* Provide excellent customer service by assisting studio guests, answering inquiries, and addressing concerns in a courteous and professional manner.
* Manage reservations, bookings, and check-ins, ensuring accurate and timely processing.
* Maintain a safe and secure environment within the studio premises.
* Collaborate with studio staff to ensure that customer needs are met promptly and efficiently.
* Handle customer feedback and complaints with patience and professionalism, working to find satisfactory resolutions.
* Assist in maintaining a clean and organized studio reception area.
* Follow established procedures and protocols for studio security and emergency response.
* Keep accurate records of guest information, reservations, and transactions.
* Assist in handling cash and credit card payments.
* Participate in training sessions to stay updated on studio policies, procedures, and security measures.
* Perform other duties as assigned by management to contribute to the overall success of Ripley Grier Studios.
Qualifications:
* A minimum of three years of experience in a fast-paced customer service role.
* Prior experience in hotel services or security is preferred.
* Must be 21 years of age or older (preferred).
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and the ability to remain calm under pressure.
* Attention to detail and the ability to multitask effectively.
* Proficiency in using computer systems and software for reservation management.
* Flexibility to work evenings, weekends, and holidays as required.
* Physical ability to stand for extended periods and lift up to 50 pounds.
* Professional appearance and demeanor.
Benefits:
* Competitive salary and benefits package.
* Opportunities for growth and advancement within the company.
* Access to studio facilities and resources.
* A supportive and dynamic work environment in the heart of New York.
Ripley Grier Studios is an equal opportunity employer.
We welcome applications from all qualified candidates regardless of gender, age, race, or other characteristics.
Job Type: Part-time
Pay: $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
Shift:
* Night shift
Weekly day range:
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 2 years (Required)
Work Location: Multiple locations
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