Executive, Client Services

Job Title: Executive, Client Services Work Location: NY/LA Remote Start Date: ASAP Recently named one of Fast Company's Most Innovative Companies and AdAge's A-List Awards Social Media/Influencer Agency of the Year, Whalar is a global creator commerce company that enables creators, brands, and the world's leading social platforms to work better together to drive business growth for all.
We help brands stay culturally relevant through strategic creator relationships that deliver entertaining and must-see content at scale.
We are differentiated by our unique capabilities, including comprehensive creator talent management, brand partnership expertise, proprietary technology, and a dedicated Web3 innovation practice.
Our team includes over 300 diverse storytellers, creatives, data, and technology specialists across North America, Europe, APAC, and MENA.
We power the Creator Economy.
We are Whalar.
About the role: The Client Services team has ultimate responsibility for the creative output of our campaigns and programs.
Client Services will have a helicopter view over all parts of A collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life.
This will include helping brand partners access Whalar's full suite of casting and production services to tap into the right communities in order to tell the right stories through the right voices.
The Client Services team are the gatekeepers and guardians of the brands we work with.
The team has three core functions: Oversee client relationships, budgets and timings across any executional workflows Act as the central resource that brings in the right expertise at the right time Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output Here's what you'll do day-to-day: Social Media: Operate with creators on multiple platforms to include Instagram, TikTok, YouTube, Snapchat and more (especially new, emerging platforms).
Influencer Management: Source, negotiate, contract and manage creators across multiple campaign projects Creative Briefing: Issue creator facing briefs and lead day-to-day communications for content development and launch in market and build strong relationships Content Review & Quality Control: Work closely with the Campaign Manager to give feedback and approve on all creator content.
Tasks include compliance checks for FCC protocol, IP, alignment with brief and more.
Campaign Performance: Work closely with the Manager on overall campaign management, data capture and wrap reports Miscellaneous Team Support: Ensure campaigns and day-to-day operations run smooth and adhere to timelines to include all administrative tasks Here's what we're looking for: Experience in the general influencer landscape (1-3 years) An affinity for social media, content creators and/or experience is a plus! Strong communication, organization and interpersonal skills A creative & curious mindset and a can-do attitude Be a team player, willing to roll their sleeves up and dive in Multiple languages is a plus The salary range for this role is $50,000 - $55,000.
This salary band serves as a general guideline reflecting the potential compensation for this role.
The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.
We are committed to ensuring a fair and competitive offer reflective of the value each candidate brings to our team.
Our values: Farewell to long commutes! Our remote-friendly roles offer unmatched comfort and connectivity.
By wholeheartedly embracing a camera-friendly culture, our scheduled meetings ingeniously forge a strong sense of connection and camaraderie, even when working from diverse locations.
Whalar is located across 18 states in the US and 6 countries including England, Spain, and Estonia.
At Whalar, diversity, equity, inclusion, and accessibility are at our core.
We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent.
Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.
We hire great people from various backgrounds, not just because it's the right thing to do, but because it strengthens our company.
The perks: Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.
Company-wide yearly bonus Medical, Dental, Vision 25 days of PTO + Sick days + Winter break Retirement planning with employer match Monthly phone/internet reimbursement Professional development stipend Home office allowance Fertility benefits 16 weeks of paid parental leave Calm App subscription (Add up to 4 dependents) Fwrd personal development App subscription Volunteer Days Identity theft protection & Legal assistance Life & Disability Insurance Pet Insurance Social Programs Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.