Business Development Director, Customer Experience

What makes this role important at Ipsos? We are seeking an individual experienced in driving growth through business development rigor for the US Customer Experience & Employee Experience Service Line.
This individual will define and execute winning strategies for reaching our target buyer across target industries and securing pitch meetings.
This individual will collaborate closely with our Strategic Account team and Capability Experts on consultative selling conversations that uncover the prospects’ business challenges and solution needs.
This individual should have an understanding of the broader Customer Experience landscape: CX Advisory, Service Design, Research & Analytics, and CXM technologies.
They have a proven sales track record, strong commercial acumen including the ability to qualify leads, and have strong presence with senior stakeholders.
We are looking for someone who builds lasting relationships, is adaptable to the Ipsos CX/EX offer positioning, represents our brand values in the marketplace, and is comfortable interacting with clients at the C-suite level.
They should have a high degree of comfort with uncovering core, root business challenges and objectives so that we have the information we need to scope custom research, analytics and advisory solutions.
They should be comfortable interacting with sellers and account executives at our Alliance Partners and able to convince them of our joint value proposition to surface leads and growth opportunities.
This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos business.
We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business.
What you can expect to be doing: This individual will be responsible for generating leads by navigating potential client organizations.
They will work collaboratively with a team of CX subject matter experts in advisory, service design, research, analytics and technology to develop meaningful outreaches and secure prospect meetings.
Establish a strong understanding of Ipsos CX’s offerings, competition, and business strategy Research the latest in the prospect’s organization and industry to develop custom outreaches to the right buyer(s) Develop go-to-market strategies and outreach/engagement plans; scale what works Connect with senior, decision-making prospects with a tailored value proposition that positions Ipsos CX against their known or anticipated needs Maintain long-term relationships with prospects to stay top-of-mind until an opportunity arises Effectively qualify opportunities with a clear understanding of client need, timeline and budget Determine the proper moment to go from individual prospect engagement to team collaboration with CX subject matter experts and others throughout the Ipsos eco-system Engage best-fit experts to collaborate on scoping, solution development and pricing strategy Support the development of pitch and proposal collateral that resonates with clients and tells a story Coordinate with internal teams and client timelines the pursuit approach; lead execution Play a lead client-facing role from initial outreach through final proposal presentation Represent Ipsos CX at industry conferences and CX/Ipsos-led events Develop relationships with sales leaders at our SaaS technology partners with the goal of identifying specific partnership and lead opportunities at joint prospects.
GOVERNANCE & FINANCIAL EXPECTATIONS This individual is expected to demonstrate strong organizational and business management skills.
Accurately manage your pipeline and activities across systems/tools Qualify in accordance with client budget vis-à-vis our offering pricing strategy Bring in the right pursuit team at the right moment in the pursuit cycle; collaborate with the service line leader to identify best-fit pursuit leader CONTRIBUTIONS TO SERVICE LINE DEVELOPMENT With a pulse of the CX market and emerging/trending client needs, this individual is expected to contribute to new offering development that captures whitespace in the market and/or provides us with competitive advantage.
Identify new offering opportunities and contribute to their development Identify Thought Leadership topics, based on themes in prospect conversations Collaborate with our Marketing organization on scaled CX campaigns and activations Contribute to the optimization of channel strategies and sales operations CX KNOWLEDGE EXPECTATIONS While the role does not require direct delivery of the crafted solution, this individual is expected to understand our delivery capabilities to ensure the client solution can be delivered with excellence.
Knowledge of the CX discipline also allows them to identify opportunities, conduct impactful discovery conversations, and participate meaningfully in solution development in collaboration with our deep subject matter experts: CX insights methodologies, including: · Customer journey and persona development · NPS / CSAT · Omnichannel touchpoint/interaction measurement · Relationship studies · Root cause analytics · Customer data analytics · Engagement analytics across digital properties CX activation strategies, including: · Prioritization and roadmapping CX improvement opportunities · Estimating ROI of CX investments · Service Design · CX Organizational communications and embedment Knowledge of contemporary CX Measurement platform solutions, such as Medallia, In-Moment, Qualtrics and others.
Knowledge of survey design, sampling and industry standard data collection methods will be essential to success.
Experience with international data collection is also an asset in this role.
This might be the job for you if you have: Minimum 7-10 years’ professional experience in CX business development and solutioning Successful track record in new business development and closing complex research, advisory and technology solution sales Substantial experience in client relationship management “Team Player” who leads, contributes and shares success Intellectually curious with a growth mindset; willing to try new things and continuously evolve If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply.
We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to! In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $100,000 to $130,000.
Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What’s in it for you: At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: US - https://www.
ipsos.
com/en-us/careers/opportunities-ipsos CA - https://www.
ipsos.
com/en-ca/opportunities-ipsos Commitment to Diversity Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives.
For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.
This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.
Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
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