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Posted : Monday, September 25, 2023 01:44 PM
About Nourish
Nourish is on a mission to improve people’s health by making it easy to eat well.
More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.
We are spending more than ever on healthcare, yet life expectancy has gone down multiple years in a row for the first time in a century.
Nourish is addressing this healthcare crisis by helping people eat better.
We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.
This helps transform food from the cause of disease to medicine that is the solution.
We launched one year ago and already have >300 dietitians and thousands of patients on the platform.
Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.
We are live in all 50 states.
We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $9M from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group.
Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.
Learn more about us in TechCrunch here.
About the Role As a critical member of our CX team, you’ll work to provide a world-class experience for Nourish patients and dietitians.
This means ensuring that all touchpoints our clients have with Nourish are delightful.
It also means ensuring our dietitians are set up to succeed in delivering amazing healthcare to our clients.
You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its interactions with patients, dietitians, and insurance companies.
This position can be fully remote, hybrid, or in-person in our New York office.
Key responsibilities Help educate, encourage, and schedule prospective clients and ensure they are matched with a dietitian equipped to help them Guide clients through a smooth onboarding experience Provide support to clients who have non-clinical questions Be a partner to our dietitians and enable them to provide the highest quality care by owning non-clinical workflows Identify areas for improvement in our existing workflows and propose solutions to work more efficiently Please note: this is a full-time role requiring 1 weekend day of work (either Saturday or Sunday; your choice).
You will still get 2 full days off per week, so you can choose any day of the week off for your 2nd day.
Your schedule will be consistent (i.
e.
, not changing each week) You will love this role if: You’re passionate about Nourish’s mission.
You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
You care deeply about client experience.
You want to ensure Nourish clients have a best-in-class experience, from the very first touchpoint they have with Nourish onwards.
You empathize with our clients and their desire (and often need) to get care.
You thrive in a fast-paced start-up environment.
You are energized by a rapidly improving (and thus changing) environment.
Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
You are detail-oriented and organized.
You understand that client experience has a lot of moving pieces and have tools & systems to stay organized.
You get satisfaction out of ensuring nothing slips through the cracks.
You don’t like to settle for ‘good enough’.
You proactively identify areas for improvement within the client experience organization and suggest changes to our processes when you think they could be better.
We’d love to hear from you if: You have 2+ years of experience in customer experience roles and are interested in early-stage startups.
You are tech-savvy and open to learning and using new technologies.
You thrive in a fast-moving environment and are not intimidated by ambiguity or change.
You enjoy new challenges and jump in headfirst when facing an issue.
You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise.
You’re comfortable working with a variety of team members (our internal team, our patients, etc.
) and have strong verbal & written communication skills.
You enjoy proactively coming up with solutions when you notice inefficiencies.
More information Mission & Vision & Success Values Why Nourish Exists Team Compensation & Benefits How We Work Nourish Clinical Philosophy
More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.
We are spending more than ever on healthcare, yet life expectancy has gone down multiple years in a row for the first time in a century.
Nourish is addressing this healthcare crisis by helping people eat better.
We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.
This helps transform food from the cause of disease to medicine that is the solution.
We launched one year ago and already have >300 dietitians and thousands of patients on the platform.
Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.
We are live in all 50 states.
We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $9M from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group.
Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.
Learn more about us in TechCrunch here.
About the Role As a critical member of our CX team, you’ll work to provide a world-class experience for Nourish patients and dietitians.
This means ensuring that all touchpoints our clients have with Nourish are delightful.
It also means ensuring our dietitians are set up to succeed in delivering amazing healthcare to our clients.
You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its interactions with patients, dietitians, and insurance companies.
This position can be fully remote, hybrid, or in-person in our New York office.
Key responsibilities Help educate, encourage, and schedule prospective clients and ensure they are matched with a dietitian equipped to help them Guide clients through a smooth onboarding experience Provide support to clients who have non-clinical questions Be a partner to our dietitians and enable them to provide the highest quality care by owning non-clinical workflows Identify areas for improvement in our existing workflows and propose solutions to work more efficiently Please note: this is a full-time role requiring 1 weekend day of work (either Saturday or Sunday; your choice).
You will still get 2 full days off per week, so you can choose any day of the week off for your 2nd day.
Your schedule will be consistent (i.
e.
, not changing each week) You will love this role if: You’re passionate about Nourish’s mission.
You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
You care deeply about client experience.
You want to ensure Nourish clients have a best-in-class experience, from the very first touchpoint they have with Nourish onwards.
You empathize with our clients and their desire (and often need) to get care.
You thrive in a fast-paced start-up environment.
You are energized by a rapidly improving (and thus changing) environment.
Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
You are detail-oriented and organized.
You understand that client experience has a lot of moving pieces and have tools & systems to stay organized.
You get satisfaction out of ensuring nothing slips through the cracks.
You don’t like to settle for ‘good enough’.
You proactively identify areas for improvement within the client experience organization and suggest changes to our processes when you think they could be better.
We’d love to hear from you if: You have 2+ years of experience in customer experience roles and are interested in early-stage startups.
You are tech-savvy and open to learning and using new technologies.
You thrive in a fast-moving environment and are not intimidated by ambiguity or change.
You enjoy new challenges and jump in headfirst when facing an issue.
You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise.
You’re comfortable working with a variety of team members (our internal team, our patients, etc.
) and have strong verbal & written communication skills.
You enjoy proactively coming up with solutions when you notice inefficiencies.
More information Mission & Vision & Success Values Why Nourish Exists Team Compensation & Benefits How We Work Nourish Clinical Philosophy
• Phone : NA
• Location : New York, NY
• Post ID: 9005941397
