Our Story:THE WELL is your one-stop shop for wellness.
We integrate modern medicine and ancient healing, focusing on whole-person care.
Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best.
We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition.
Whatever your path may be, we’re here to guide you.
The Role:
THE WELL is seeking a Wellness Guide Lead.
If you have a drive for success, a passion for wellness, a strong desire to work in a growing startup and are looking for a new and exciting career opportunity we want to hear from you.
The Guides are responsible for maximizing the revenue of The Club through client experience, effective scheduling, yield management, and sales.
As an Ambassador for THE WELL, this role ensures outstanding anticipatory service for all members and guests in the space and the wellness retail area.
The Wellness Guide Lead will role model the best practice of a Guide and assist in training leadership of the guide position.
Key Areas of Responsibility
Guest relations:
Maintain the highest standard of guest service by following THE WELL’s protocols and displaying genuine care and attention to detail.
Conduct club tours for all guests as requested.
Act as an Ambassador for THE WELL at all times.
Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
Report any guest complaints to the Lead on Duty so that they can be handled promptly and effectively.
Sales
Maximize revenue of treatments and programs through effective scheduling, yield management.
Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Management team.
Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
Encourage guests to return by recommending an ongoing treatment program, inviting guests to rebook.
Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
Health & Safety:
Day to day responsibility for equipment, products, cleanliness.
Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
Lead on Duty
Act as Manager on Duty when assigned this role as part of the schedule.
Ensure the space is adequately manned at all times.
Oversee the smooth running of all business centers on property.
Responsible for Opening/Closing Lead on Duty Procedures.
Complete opening/closing procedures and checklists per relevant area on a daily basis.
Communicate daily business goals, guests and any relevant activities to all departments.
General:
Maintain a high standard of appearance and personal hygiene.
Follow uniform standards at all times.
Always be punctual and prepared for daily shifts.
Support all departments including assisting with events, K&T and attendant duties when required.
Manages, supports, develops, coaches, and mentors the guide team to be successful based on brand and performance expectations.
Participate in the Lead-on-Duty schedule
Must adhere to training as determined by the Senior Manager of Operations and attend all training courses as deemed necessary
Duties may include heavy lifting up to 25 lbs, and working in a variety of environments ( indoors, outdoors, loud, small etc.
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This position will include some early morning, evening, and weekend hours when needed.
Open availability is preferred
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