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Posted : Wednesday, October 18, 2023 08:56 AM
Salary Range: $60,000-$65,000
We're looking for a Customer Onboarding Manager to join our team in New York as part of our Client Services function.
Your team: You will report to the Head of Customer Success, WARC Americas and work closely with the Account Development team to share valuable insights and knowledge to influence commercial conversations.
Your Role: You will be responsible for ensuring our newest clients get immediate and sustained value from WARC’s offering, by providing a seamless onboarding experience and strong engagement with WARC throughout the critical early phase of the customer lifecycle.
Key Responsibilities Effectively manage a portfolio of customers who are within their first 24 months of partnering with WARC; with heightened focus on the early phase of their customer lifecycle Project manage the onboarding and engagement of new clients to ensure quality and consistency across the Americas business Ensure key client processes in relation to the onboarding of customers are in place and implemented to a high standard Directly influence the value perception of WARC in your customers ecosystem, and impact volume retention of this customer portfolio Build the case for renewal by understanding your customers, collecting high quality information and identifying risk/low engagement early in order to create an engagement strategy and to ensure successful collaboration with the Account Development team Conduct virtual workshops for clients throughout the year, and in person where appropriate Become key point of contact for your customers, and advisor on WARC suite of products Meeting and exceeding customer engagement measurables Work to solve any technical issues the client might have Work with the Account Development team to develop upsell opportunities Your Experience Strong customer service ethic, with the desire and strategy to surpass client expectations Ability to work with high level customers, to understand their needs and provide personalised solutions through the products and services WARC offer Able to spot and grow upsell opportunities with the Account Development team Strong communication skills with customers - including presenting to senior level executives Strong research skills and interest in the global marketing and advertising industry Interest in the world of marketing, advertising and media Happy to connect with customers, on the phone and via email If you don't meet every single requirement, we'd still encourage you to apply.
At WARC, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.
Who are we? WARC is the global authority on marketing effectiveness.
We provide rigorous and unbiased evidence, expertise and guidance to help marketers navigate any challenges effectively.
WARC services include 100,000+ case studies, best practice guides, research papers, special reports, advertising trend data, news & opinion articles, as well as awards, events and advisory services.
WARC operates out of London, New York, São Paul and Singapore to service a community of over 75,000 marketers in more than 1,300 companies in 100+ markets and collaborates with 50+ industry partners.
WARC is an Ascential company.
Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems.
We help our customers to make smart decisions that improve performance now, and in the future.
With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.
We are listed on the London Stock Exchange.
Why choose us? At Ascential, diversity, equity and inclusion is core to us.
We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be.
We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential.
Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences.
We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics.
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture.
Our Awards schemes recognise and reward the brilliant achievements of our people.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements.
Conversations about flexible working have always been - and will continue to be - actively encouraged here.
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 15 days of holiday per year and an extra day for each year of service up to 20 days 401K – Saving Incentive plan Life Assurance and Disability insurance as well as Medical and Dental Insurance plans Flexible Spending Accounts Employee assistance programme, Vision benefits, Volunteering and Commuters benefits Great learning and development opportunities Option to opt into the Ascential Shares Scheme We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
If we inspire you, why not join and inspire us? Find out more on what our People say Ascential anticipates in good faith that the position shall be compensated at a base salary no lower than the posted minimum and no higher than the posted maximum.
Each candidate's actual salary will be a function of the candidate’s qualifications, the locally competitive market rate and will be consistent with Ascential's internal approach to base salary compensation.
Your team: You will report to the Head of Customer Success, WARC Americas and work closely with the Account Development team to share valuable insights and knowledge to influence commercial conversations.
Your Role: You will be responsible for ensuring our newest clients get immediate and sustained value from WARC’s offering, by providing a seamless onboarding experience and strong engagement with WARC throughout the critical early phase of the customer lifecycle.
Key Responsibilities Effectively manage a portfolio of customers who are within their first 24 months of partnering with WARC; with heightened focus on the early phase of their customer lifecycle Project manage the onboarding and engagement of new clients to ensure quality and consistency across the Americas business Ensure key client processes in relation to the onboarding of customers are in place and implemented to a high standard Directly influence the value perception of WARC in your customers ecosystem, and impact volume retention of this customer portfolio Build the case for renewal by understanding your customers, collecting high quality information and identifying risk/low engagement early in order to create an engagement strategy and to ensure successful collaboration with the Account Development team Conduct virtual workshops for clients throughout the year, and in person where appropriate Become key point of contact for your customers, and advisor on WARC suite of products Meeting and exceeding customer engagement measurables Work to solve any technical issues the client might have Work with the Account Development team to develop upsell opportunities Your Experience Strong customer service ethic, with the desire and strategy to surpass client expectations Ability to work with high level customers, to understand their needs and provide personalised solutions through the products and services WARC offer Able to spot and grow upsell opportunities with the Account Development team Strong communication skills with customers - including presenting to senior level executives Strong research skills and interest in the global marketing and advertising industry Interest in the world of marketing, advertising and media Happy to connect with customers, on the phone and via email If you don't meet every single requirement, we'd still encourage you to apply.
At WARC, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.
Who are we? WARC is the global authority on marketing effectiveness.
We provide rigorous and unbiased evidence, expertise and guidance to help marketers navigate any challenges effectively.
WARC services include 100,000+ case studies, best practice guides, research papers, special reports, advertising trend data, news & opinion articles, as well as awards, events and advisory services.
WARC operates out of London, New York, São Paul and Singapore to service a community of over 75,000 marketers in more than 1,300 companies in 100+ markets and collaborates with 50+ industry partners.
WARC is an Ascential company.
Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems.
We help our customers to make smart decisions that improve performance now, and in the future.
With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.
We are listed on the London Stock Exchange.
Why choose us? At Ascential, diversity, equity and inclusion is core to us.
We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be.
We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential.
Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences.
We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics.
We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
Recognising great performance is a key part of our culture.
Our Awards schemes recognise and reward the brilliant achievements of our people.
We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements.
Conversations about flexible working have always been - and will continue to be - actively encouraged here.
Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 15 days of holiday per year and an extra day for each year of service up to 20 days 401K – Saving Incentive plan Life Assurance and Disability insurance as well as Medical and Dental Insurance plans Flexible Spending Accounts Employee assistance programme, Vision benefits, Volunteering and Commuters benefits Great learning and development opportunities Option to opt into the Ascential Shares Scheme We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
If we inspire you, why not join and inspire us? Find out more on what our People say Ascential anticipates in good faith that the position shall be compensated at a base salary no lower than the posted minimum and no higher than the posted maximum.
Each candidate's actual salary will be a function of the candidate’s qualifications, the locally competitive market rate and will be consistent with Ascential's internal approach to base salary compensation.
• Phone : NA
• Location : New York, NY
• Post ID: 9005421931
