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Posted : Wednesday, January 03, 2024 07:39 AM
The Legal Aid Society, the nation’s oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty.
For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long – working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve.
Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year.
Every day, in every borough.
The 2,200+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.
As part of the continuing effort to improve the functionality of the Society's case management systems, the Application Development Group is currently looking for a Product Support Specialist to assist with LawManager users support, systems debugging/testing, and records creation/maintenance of frequently asked questions.
The Product Support Specialist will interact with business users from all practice areas within Legal Aid, in order to provide the best software solutions to the Society.
ESSENTIAL DUTIES/RESPONSIBILITIES Assist business users to become proficient and efficient in using firm-wide case management system – LawManager – and its eventual, cloud-based replacement Diagnose technical issues and provide troubleshooting tips Take appropriate steps to bring any open support cases to resolution in a timely manner Create custom queries to assist business users needing data search and reports Assist with the review process for numerous reports that are used by Legal Aid staff in Civil, Criminal and Juvenile Practices Identify and research data inconsistency issues, and work with business partners to resolve and improve data flow Maintain a clear understanding of business rules, policies and operations among different Legal Aid practices Assist with data analysis and reporting process to city and state agencies Maintain and update technical documentation and project plans Assist with special IT projects as assigned Ability to learn and fully grasp the business practice and rules that apply to Legal Aid computer systems Ability to learn and become fluent in all aspects of the case management system functionality Ability to obtain a basic understanding of the Law Manager database schema Ability to understand and follow established business and legal procedures within legal practices to expedite data review processes Excellent Excel skills, including authoring macros, pivot charts and PowerBI Good understanding of SQL Query language desired Familiarity with M365, Sharepoint online and Teams Familiarity with PowerShell and Power BI a strong plus 1-3 years of IT experience with core expertise in supporting computer apps, providing support to business users outside of IT to use computer apps and/or data analysis Excellent attention to detail and the ability to deliver work on time Ability to work independently and within a team Bachelor’s degree or equivalent work experience Strong communications skills at user support and team levels SALARY TRANSPARENCY The posting reflects the range of potential salaries for the role.
The specific salary offers will be dependent on candidate qualifications, including collectively bargained salary steps for unionized roles.
Salary Range/ Salary: $55,000-$59,750 SALARY AND BENEFITS The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients.
We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more.
Salaries for our unionized jobs are governed by our Collective Bargaining Agreement.
Please visit our Careers page for additional information.
Salary and benefits information will be available to applicants, when and if, an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation.
We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs.
Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY All applications must be completed online.
We do not accept paper submissions.
Please visit our Careers Page to review all current job postings, and instructions on the application process.
For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.
org.
As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.
g.
, non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long – working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve.
Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year.
Every day, in every borough.
The 2,200+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.
As part of the continuing effort to improve the functionality of the Society's case management systems, the Application Development Group is currently looking for a Product Support Specialist to assist with LawManager users support, systems debugging/testing, and records creation/maintenance of frequently asked questions.
The Product Support Specialist will interact with business users from all practice areas within Legal Aid, in order to provide the best software solutions to the Society.
ESSENTIAL DUTIES/RESPONSIBILITIES Assist business users to become proficient and efficient in using firm-wide case management system – LawManager – and its eventual, cloud-based replacement Diagnose technical issues and provide troubleshooting tips Take appropriate steps to bring any open support cases to resolution in a timely manner Create custom queries to assist business users needing data search and reports Assist with the review process for numerous reports that are used by Legal Aid staff in Civil, Criminal and Juvenile Practices Identify and research data inconsistency issues, and work with business partners to resolve and improve data flow Maintain a clear understanding of business rules, policies and operations among different Legal Aid practices Assist with data analysis and reporting process to city and state agencies Maintain and update technical documentation and project plans Assist with special IT projects as assigned Ability to learn and fully grasp the business practice and rules that apply to Legal Aid computer systems Ability to learn and become fluent in all aspects of the case management system functionality Ability to obtain a basic understanding of the Law Manager database schema Ability to understand and follow established business and legal procedures within legal practices to expedite data review processes Excellent Excel skills, including authoring macros, pivot charts and PowerBI Good understanding of SQL Query language desired Familiarity with M365, Sharepoint online and Teams Familiarity with PowerShell and Power BI a strong plus 1-3 years of IT experience with core expertise in supporting computer apps, providing support to business users outside of IT to use computer apps and/or data analysis Excellent attention to detail and the ability to deliver work on time Ability to work independently and within a team Bachelor’s degree or equivalent work experience Strong communications skills at user support and team levels SALARY TRANSPARENCY The posting reflects the range of potential salaries for the role.
The specific salary offers will be dependent on candidate qualifications, including collectively bargained salary steps for unionized roles.
Salary Range/ Salary: $55,000-$59,750 SALARY AND BENEFITS The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients.
We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more.
Salaries for our unionized jobs are governed by our Collective Bargaining Agreement.
Please visit our Careers page for additional information.
Salary and benefits information will be available to applicants, when and if, an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation.
We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs.
Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY All applications must be completed online.
We do not accept paper submissions.
Please visit our Careers Page to review all current job postings, and instructions on the application process.
For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.
org.
As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.
g.
, non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
• Phone : NA
• Location : New York, NY
• Post ID: 9005011814
