Patient Call Center Agent Job Responsibilities and Duties:
· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
· Assisting in patient translation, if required
· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
· Confirm patient visits for next day appointments
· Identify and escalate issues to management
· Complete daily call logs and reports
· Sorting and filing all incoming fax correspondence
· Other duties as assigned
Patient Call Center Agent Qualifications and Skills:
· High school diploma or equivalent
· Superior active listening, verbal, and written communication skills
· Knowledge of customer service practices and principles
· Excellent data entry and typing skills
· Ability to handle stressful situations appropriately
· Fluency in Spanish
· EMR experience a bonus
Benefits:
Holiday pay
Commuter benefits
401K
Bereavement leave
On-the-job training
Paid time off
Paid training
Promotional/growth opportunities
Full-time/Part-time opportunities
Job Types: Full-time, Part-time
Education:
High school or equivalent (Required)
Experience:
Customer Service in a medical setting: 1 year (Required)
Language:
Spanish (Required)
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