Reiff Management Solutions is a business development and consulting firm specializing in direct customer service, sales and community outreach.
Our partnership with Verizon allows us to work hands-on with customers and provide access to the fastest, most reliable internet and communication tools out there.
We are searching for a Customer Service Representative to join our Brooklyn-based team.
The Customer Service Representative is responsible for communicating directly with new and existing customers, crafting personalized product recommendations, and processing order requests.
As the Customer Service Representative, you will receive comprehensive training in the form of classroom style teaching, roleplay scenarios and regular performance evaluations.
Our Customer Service Representatives do a remarkable job interacting with customers and delivering a memorable customer experience that results in long-term customer satisfaction and retention.
This opportunity is an ideal role for someone looking to improve their skills in a professional setting, striving to work with an inclusive and diverse company culture, and searching for an organization to grow with.
*Customer Service Representative Responsibilities:*
* Conduct customer service and sales efforts to new and existing customers, assess if they meet requirements, and complete order requests
* Participate in training sessions on customer service and sales, features and benefits of Verizon’s products, sales metrics and analysis, and customer compliance
* Verify confidential information and maintain confidentiality requirements as well as track customer data to ensure successful installation and sales completion
* Meet directly with customers and interact pleasantly and professionally, while being informative about their potential benefits
* Record and maintain all customer information accurately and promptly
*Customer Service Representative Requirements:*
* A High School diploma or equivalent is required
* 0-2 years as a Benefit Enrollment Representative, Customer Service Specialist, Business Development Associate, volunteer, or similar field
* Drive to learn about community outreach and our efforts in making a difference
* Posses confidence in presentation skills and ability to build rapport with customers through strong active listening and proactive instincts
* Strong desire to continuously learn, develop one’s career, and make an impact
* Team-oriented individual with the ability to problem-solve independently
* Candidates that are Bilingual are strongly encouraged to apply but it is not a requirement
Job Type: Full-time
Pay: $35,000.
00 - $45,000.
00 per year
Benefits:
* On-the-job training
* Professional development assistance
Experience level:
* 1 year
* 2 years
* 3 years
* Under 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
Work Location: In person
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