Client Service Manager III - VP

JOB DESCRIPTION Posting Description: The role focuses specifically on Investment Middle Office Services (IMOS) Corporate Actions and income service.
As a senior member of the Client Facing Team, you will act as interface directly between the client and the wider corporate actions and income functional teams, providing query / issue resolution and enabling the smooth processing of all events.
Voluntary event management will be a particular focus, ensuring clients are notified of short fuse / non-standard details to mitigate our risk and enhance their service.
As well as day to day activities, IMOS Asset Servicing is guiding a forward thinking agenda to enhance operating processes and client experience, hence there will be an expectation to identify these opportunities and deliver solutions alongside our product and technology teams.
Job Responsibilities Build and maintain strong relationships with clients, providing timely and accurate responses to queries Ensure 100% of Corporate Action election responses are received and onward processed Daily identification of event management opportunities / high risk events Proactive co-ordination with the processing teams and client to minimize risk Understand the control environment, maintain and monitor KPIs, completion of daily checks etc Assist with team and departmental projects and task automation Work closely with Technology, Product and Operations partners to deliver change projects Required qualifications, capabilities and skills Full lifecycle Corporate Actions processing knowledge, ideally gained within an Investment Manager, Global Custodian or Prime Brokerage environment Client Service experience, with the ability to face off to very demanding stakeholders, managing their expectations Experience of Operational areas (Trade Support, Cash and Reconciliations) within a large financial institution Good balance between analytical skills and interpersonal skills Excellent problem-solving skills to identify, understand and address operational and technical issues Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives Motivated and able to deliver with minimal supervision, whilst working effectively in a team ABOUT US JPMorgan Chase & Co.
, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.
P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.
) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.
The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.
We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.