Call Center Representative

The Enrollment Coordinator drives enrollment by serving as the initial point of contact and information source for prospective families who have submitted interest in our service offering, either through online inquiries or phone calls.
RESPONSIBILITIES: Deliver exceptional customer care and consistently seek to provide potential customers with best-in-class representation of the TLE brand.
Work to establish a trusting relationship with prospective families and sell the brand’s offerings to drive enrollment.
Proactively provide enrollment and program information to prospective families, guiding them through the enrollment process.
Follow-up with prospective families by phone and email.
Maintain ongoing communication as needed to secure enrollment.
Ensure the accuracy of information by inputting families’ information into our CRM/lead tracking system.
Accurately document daily enrollment driving efforts and registrations and create weekly/monthly/quarterly performance reports on pre-enrollment numbers as needed.
Represent TLE at promotional events, trade shows, and community outreach efforts as requested.
MINIMUM QUALIFICATIONS: 3+ years of successful experience in sales or member services.
2+ years in a childcare, gym or retail sales preferred.
Proficient with computer and Microsoft Office.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.