Call Center - Chinese Speaker

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about products, services, and policies to customers - Perform data entry and maintain customer records in the system - Assist customers resolving any issues or concerns - Follow call center scripts and guidelines to ensure consistent and high-quality customer service - Collaborate with team members to meet individual and team performance targets - Escalate complex or unresolved issues to the appropriate department for further assistance Qualifications: - Previous experience in a call center or customer service role is preferred - Excellent phone etiquette and strong communication skills in English (bilingual or multilingual abilities are a plus) - Proficient in data entry and able to navigate computer systems effectively - Familiarity with medical terminology is beneficial but not required - Ability to analyze customer needs and provide appropriate solutions - Strong problem-solving skills and ability to handle difficult or irate customers with patience and empathy - Ability to work well in a fast-paced environment and adapt to changing priorities Join our team as a Call Center Representative and enjoy the following benefits: - Competitive salary based on experience - Comprehensive training program to ensure your success in the role - Opportunities for career growth and advancement within the company - Medical office environment with a supportive team atmosphere If you have excellent communication skills, a passion for providing exceptional customer service, and the ability to thrive in a dynamic call center environment, we want to hear from you! Apply now with your updated resume.
Job Type: Full-time Pay: $15.
00 - $20.
00 per hour Benefits: * Flexible schedule Schedule: * 8 hour shift Ability to commute/relocate: * Brooklyn, NY 11220: Reliably commute or planning to relocate before starting work (Required) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Work Location: In person