Customer Service Representative - Bilingual English & Spanish

_At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members.
_ Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community.
We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
As a Customer Service Representative, you will join Customer Service team in helping ensure all incoming inquiries are answered in a timely and professional manner.
In this role, you will answer incoming calls, responding to caller inquiries, and obtaining feedback by completing required documentation and escalating calls as needed.
*Customer Service Representative Qualifications:* * Excellent communication skills, both verbal and written in both languages * Strong problem-solving and decision-making abilities * Ability to multitask and prioritize tasks effectively * Proficient in using computer systems and software * Ability to work well in a team environment * 1 year of prior experience in a phone based customer service role or call center environment is highly preferred.
* Mon-Fri, 9:00AM-5PM * *Fluently Bilingual in Spanish and English is a requirement!* *Customer Service Representative Responsibilities:* * Answer incoming calls and respond to customer inquiries in a professional and timely manner.
* Provide accurate information about our services and address any concerns or issues raised by clients.
* Maintain detailed and accurate records of all customer interactions and transactions.
* Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
* Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.
Job Type: Full-time Pay: $18.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year * Under 1 year Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Language: * Fluently English (Required) * Spanish (Required) Work Location: In person