_At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members.
_ Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community.
We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
As a Customer Service Representative, you will join our Customer Service Department in helping ensure client inquiries are answered in a timely and professional manner.
In this role, you will answer incoming calls, answering questions and obtaining feedback, completing required documentation, and escalating calls as needed.
*Customer Service Representative Qualifications:*
* 1 year of prior experience in a phone based customer service role or call center environment is highly preferred.
* Excellent communication skills, both verbal and written in both languages
* Strong problem-solving and decision-making abilities
* Ability to multitask and prioritize tasks effectively
* Proficient in using computer systems and software
* Ability to work well in a team environment
* *Fluently Bilingual in French/Haitian Creole and English is a requirement!*
*Customer Service Representative Responsibilities:*
* Answer incoming calls and respond to customer inquiries in a professional and timely manner.
* Provide accurate information about our services and address any concerns or issues raised by clients.
* Maintain detailed and accurate records of all customer interactions and transactions.
* Follow communication procedures, guidelines, and policies to ensure customer satisfaction.
* Collaborate with team members and other departments to resolve customer complaints or escalate issues as needed.
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
Experience level:
* 1 year
* Under 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to commute/relocate:
* Brooklyn, NY 11206: Reliably commute or planning to relocate before starting work (Required)
Language:
* English Fluently (Required)
* French or Haitian Creole Fluently (Required)
Work Location: In person
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