*Company Overview*:
We are Assured Environments & we are the New York region's most extensive, comprehensive, and most effective pest management company.
We are safeguarding landmark properties since 1934, with complete solutions that combine the right people, training, and technology.
Our service operations department provides support to our pest management professionals.
The OP's team focuses on the very core of our business:
*Position Overview*:
Client Solutions Specialists are responsible for overseeing client and service relations.
They maintain client relationships by responding to inquires and requests (via telephone & email) in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.
This role is Tuesday through Saturday.
*Requirements (include but are not limited to):*
Acting as the liaison between clients and technicians
Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.
Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.
Receiving and processing service requests in conjunction with the Service Department.
Scheduling repeat services and special service requests for clients
Addressing inquiries of the field personnel
Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.
Thoroughly documenting customer interactions to ensure accurate tracking and analysis.
Analyzing problems and providing information and solutions.
Communicating customer complaints to the Operations Department.
Verifying and updating existing client information in the database
*Desired Skills:*
Excellent phone and email etiquette
Multi-line phone system experience
Proficient in Microsoft office
Excellent interpersonal skills
Ability to use computers and learn company systems
Excellent verbal and written communication skills
Extremely organized and detail oriented
Ability to manage multiple tasks and set priorities
Good conflict resolution instincts
Patience and good judgment with people
Limited knowledge of company services
*Desired Experience & Education :*
2 years applicable work experience, preferably in call center and customer service roles
High school diploma required
College degree preferred
*We believe our benefit package is the best in the industry and includes:*
-ESOP (Employee Stock Ownership Plan)
-Employer paid Health, Disability and Life Insurance
-401K Retirement plan
-Paid Vacation, Sick and Holidays
Assured Environments is an Equal Opportunity Employer
Job Type: Full-time
Pay: $21.
00 - $23.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Parental leave
* Referral program
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
* Day shift
Work setting:
* In-person
* Office
Ability to commute/relocate:
* New York, NY 10006: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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