*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
*
*Role: Inquiry Representative*
*Location: 29 Gallatin Pl, Brooklyn, NY 11201*
*Duration: 3+ Years*
*The Inquiry Representative performs administrative and office support work within the Inquiry Unit.
Bilingual Spanish Speaking*
*Responsibilities:*
* The Inquiry Representative handles all Customer Service received by telephone, mail, and walk-ins
* Perform daily support functions such as customer service, phone calls, data entry, and staff support
* Send correspondence to the respondents regarding general information needed for the resolution of claims and inform the respondent of his/her current violation status
* Scan and upload appropriate documents into the database
* Provide quality service and support for customers
* Manage and maintain accurate records
*Qualifications:*
* Excellent customer service skills
* Professional and detail-oriented
* Excellent problem-solving skills
* Able to multitask
* Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging
* Able to work in a fast-paced environment
* Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications
Job Types: Full-time, Contract
Salary: $21.
00 - $22.
00 per hour
Experience level:
* 3 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Experience:
* Customer support: 3 years (Preferred)
* Call center: 3 years (Preferred)
Language:
* Spanish (Preferred)
Work Location: In person
Whatsapp
