*About Us:* Digacore Consulting, LLC is a rapidly growing Managed Service Provider for business IT needs.
We are passionate about technology and take pride in delivering exceptional service to our clients.
Our company culture fosters innovation, continuous learning, and a positive working environment.
*About the Role:* As a Level 1 IT Technician at Digacore Consulting, LLC, you will be the dedicated onsite client technician based between Brooklyn and NYC, offering essential helpdesk support for diverse technical challenges in our client's IT infrastructure.
Your responsibilities include collaborating seamlessly with our helpdesk and client success teams to manage the client's evolving IT environment and expectations.
This dynamic role demands both independent, self-motivated work and active participation as a valuable team player.
*Primary Responsibilities:*
* Provide first-level support for diverse technology-related issues, covering workstations, servers, printers, networks, and vendor-specific hardware and software.
* Deliver remote IT support, specializing in Windows servers, Active Directory, Office365, and DNS.
* Address basic network support needs, including WAN and LAN connectivity, routers, firewalls, and security.
* Implement and support remote access solutions like VPN and Terminal Services.
* Monitor systems and promptly respond to alerts and notifications.
* Maintain system documentation using ConnectWise.
* Communicate professionally, managing client expectations and understanding their business needs.
* Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
* Collaborate with helpdesk and client success teams to oversee the client's IT environment.
* Conduct strategic analysis, providing recommendations for IT changes or upgrades as the client's business grows.
* Coordinate with third-party vendors for issue resolutions.
* Ensure seamless communication and provide after-hours on-call services as needed.
* Travel as required.
* Perform any other assigned tasks.
* Ensure relevant/pertinent information is documented and accurate.
*Job Qualifications:*
* Strong analytical and problem-solving skills.
* Ability to prioritize and multi-task in a fast-paced environment.
* Understanding of business operations and effective communication skills.
* Minimum 3 years' experience in Microsoft servers and applications.
* Minimum 3 years' experience in any ticketing system.
* Highly proficient with AD, O365, DNS, DHCP, Switches and Routers, RMM and PSA tools, WAN and LAN connectivity, VPN and Terminal Services.
* 2 years' experience in the Healthcare industry is a plus.
* Willingness to continuously learn and train for career growth.
* Bachelor's degree in IT or Business Management is a plus; alternatively, 3-5 years' equivalent professional experience is a plus.
* Experience with Intune and MDM implementation and administration
*Benefits Offered:*
* Nationwide medical insurance.
* Dental insurance.
* Term life insurance gifted to all employees.
* Long-term disability insurance gifted to all employees.
* FSA and HSA options.
* Generous paid time off.
*We are an Equal Opportunity Employer!*
Job Type: Full-time
Pay: $55,000.
00 - $70,000.
00 per year
Experience level:
* 3 years
Schedule:
* Monday to Friday
Experience:
* Ticketing system: 3 years (Preferred)
* Intune: 1 year (Preferred)
* Active Directory: 3 years (Preferred)
* Microsoft servers and application: 3 years (Preferred)
Work Location: In person
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